Online Marketplace Specialist

Posted By: Greg Phipps
Salary: Up to £38,000 DOE
Location: Newcastle upon Tyne
Job Type: Permanent
Category: Sales & Marketing

Central Employment are working in partnerships with a rapidly expanding FMCG, eCommerce Retail and Distribution organisation, as they look to invest further in there in-house eCommerce team. They have a new and pivotal opportunity, for an Online Marketplace Specialist, to work alongside there dedicated Senior eCommerce Manager.

Online Marketplace Specialist job profile:

The ideal candidate will have a strong background in eCommerce with a proven track record of driving growth and optimising performance across marketplace channels and subscription services. This role requires a data-driven mindset, with a focus on maximising revenue and customer retention through strategic management of there expanding online marketplace and subscription offerings.

Main responsibilities of the Online Marketplace Specialist:

Oversee the day-to-day operations of our online marketplace channels ensuring product listings are optimised for maximum visibility and conversion
Working with any external agencies and suppliers to deliver against agreed KPI’s
Develop and implement strategies to drive sales growth, improve customer experience, and increase market share across all marketplace platforms
Monitor marketplace performance metrics, analyse trends, and adjust strategies to meet sales targets and KPIs
Manage relationships with marketplace partners and stay informed on platform updates and best practices
Work with internal teams to ensure marketplaces have up to date content and imagery
Work with senior team to deliver subscription strategy
Work with there wider digital marketing team to attract new subscribers, leveraging data to identify the most effective channels and tactics
Implement retention strategies such as personalised communications, loyalty rewards, and exclusive content to reduce churn and enhance customer lifetime value
Work closely with the brand and product teams to continuously innovate and improve our subscriptions, including new features and added value for subscribers
Set and monitor KPIs related to subscription growth, churn rate, customer lifetime value, and other relevant metrics. Regularly analyse performance data to identify trends and areas for improvement.
Work closely with our subscriptions platform to ensure we utilise all aspects and tools
Work with email team to streamline the subscription management process, ensuring efficient onboarding, billing, and renewal processes.
Conduct ongoing market research to stay ahead of industry trends, competitor offerings, and emerging consumer preferences in the subscription space

Essential experience:

3+ years experience in e-commerce with experience of managing online marketplaces
Subscription experience would be a bonus
Strong commercial acumen with the ability to translate data into actionable business strategies
Self-starter with excellent project management skills, capable of working independently and as part of a tea
Proficiency in platforms such as (e.g., Recharge, Shopify, Amazon Seller Central, Google Analytics, Excel)
Exceptional communication and interpersonal skills, with the ability to influence and collaborate across teams
Strong understanding of online consumer behaviour and trends