Customer Service Advisor
Posted By:
Greg Phipps
Salary:
£23,000
Location:
Cramlington
Job Type:
Permanent
Category:
Office & Professional
Central Employment are delighted to be working with a UK industry leading eCommerce Web-Print Specialist, as they look to recruit an additional Customer Service Advisor.
- Cramlington based
- Hybrid working pattern post on-boarding and training period
- £23,000 DOE + a range of excellent benefits
Responsibilities of the Customer Service Advisor:
- Deal effectively with customers on a daily basis in a polite and professional manner
- Respond to emails efficiently, follow up with calls as required
- Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
- Tracking deliveries with courier service and recording relevant information
- Managing returned jobs via courier service
- Accurately log all calls throughout the day
- Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
- Respond to reviews on Trustpilot
Skills and Experience:
- Demonstrate good telephone manner, understanding and empathy skills.
- 2 yrs multi-channel customer service experience – phone, live chat, social media and email
- Ability to apply common sense understanding to carry out detailed written or oral instructions.
- Must have a high level of accuracy
- Able to demonstrate initiative and ability to prioritise
- Ability to work within a fast-paced environment
- Able to effectively multi-task
