Customer Service Account Manager
Posted By:
Greg Phipps
Salary:
£24,000-£27,000
Location:
Peterlee
Job Type:
Permanent
Category:
Office & Professional
Central Employment are delighted to be working with a leading FMCG provider, as they look to recruit a Customer Service Account Manager, based in County Durham.
- £24,000-£27,000 DOE
- Peterlee, office based role
- Reporting into the Customer Service Manager
Customer Service Account Manager profile:
As part of a busy and mutually-supportive Customer Services team, the role is key to building and maintaining great customer relationships, handling new orders, queries and major projects.
Key responsibilities of the Customer Service Account Manager:
- Respond to incoming contacts from customers via telephone, website and email
- Maintain and further develop relationships with existing customers
- Accurately determine the order needs of customers
- Liaise with other departments including Accounts, Purchasing and Warehouse in relation to satisfying Customer Orders and handling queries
- Work with team members to ensure all customer needs are covered
- Work with external Sales staff to help process their quotations, orders and queries
- Undertake products training as and when required
- Process information via our computerised order processing and accounts system
- Create presentation documents in relation to orders/quotations using Microsoft Office programs
- Maintain accurate records of contact, project requirements and customer requirements
Essential/Knowledge/Experience:
- You will need to be a B2B Customer Services professional with a minimum of 2 years’ experience in a similar role.
- Ideally, we are looking for Graduate calibre candidates who are capable of working with minimal supervision as you will largely be responsible for your own workload management.
- You will also need to have excellent communications skills as you will be dealing with customers at all levels of organisation size and sophistication.
- The role involves processing a lot of detailed information and each project will be different, so you will need to be adaptable and capable of retaining knowledge.
