Administrator

Posted By: Charmaine Wallace
Salary: £22,856.48 per annum 
Location: Cramlington
Job Type:
Category:

We’re looking for an organized and customer-focused Administrator to join our team. This role involves managing key accounts, overseeing SIM renewals and maintenance contracts, processing sales orders, and ensuring customer satisfaction through timely support and accurate record-keeping.

Key Duties:

• Oversee SIM renewal and maintenance contract logs, ensuring timely updates and accurate invoicing.
• Proactively contact customers to secure purchase orders for new periods.
• Efficiently input and process sales orders and invoices in Sage, ensuring smooth order management.
• Maintain accurate records in Salesforce, SAGE, and Pulse Portal, including market and customer information.
• Provide exceptional support to customer inquiries via phone and email while demonstrating a strong customer service ethic.

Key Competencies/Skills:

• Minimum of 2 years in account assistance or purchase ledger required.
• Exceptional verbal and written communication skills, capable of interacting with all organizational levels.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Computer literate, proficient in Microsoft Office (especially Excel), and experienced with Sage.

Conditions:

• Reporting to: Customer Experience Manager
• Hours: 37.5 hours/week, Monday to Friday, 09:00 – 17:00
• Location: Base in Cramlington
• Type: Permanent, subject to a 6-month probationary period
• Salary: £22,856.48 per annum