Customer Service Representative
Posted By:
Jessica Longstaff
Salary:
£12.08
Location:
Durham, DL15
Job Type:
Full-time
Category:
Customer Service
Customer Service Representative
Central Employment is currently looking for committed and passionate customer service representatives to work for one of our clients based in Durham.
Role Responsibilities
- Managing complaints in a timely, professional manner with communication to the customer being key.
- Ensure a high professional manner is up taken at all times
- Undertake any duties as may be reasonably assigned by management.
- Respond to all incoming email enquiries regarding sales questions.
- Answer all incoming sales & customer service calls.
- Prepare finance options and filter through and send payment emails to customers
- Gain a good knowledge of products and assist customers efficiently.
- Managing social media Facebook, Insta, GetResponse etc.
- Support team members with payment queries and product knowledge
- Compliance with all company Health and Safety Policies/Regulations.
- Ensure a high quality, customer focused service at all times.
- Excellent communication skills with a wide range of customers, suppliers and colleagues.
Candidate Requirements
- Use of various IT systems such as Microsoft in-house databases
- Maximize sales and share customer centered goals and objectives with colleagues
- Strong communication skills, both written and verbal
- Ability to multitask and prioritize tasks effectively
- Deliver excellent customer service experience at all times
Rate Of Pay
- £12.08ph Shifts
- Monday – Friday – 09:00am – 17:00pm
This role is immediate so please apply online (attaching your CV) as soon as possible. Please be advised that due to the high volume of applications we receive, we are unable to respond to each application individually, please be assured that we will contact all applicants selected for interview in due course. Central Employment are an equal opportunities employer.
